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Theonlypaw & Covid-19

How does the outbreak affect delivery of packages?

Due To  COVID -19 Most orders are delivered within 15-45 business days!

All orders will be fulfilled on time! However, logistics and postal delays of up to 2 weeks are normal for all countries we deliver to. This delay may become more significant in the coming days as demand ramps up and courier services prioritize the delivery of "life-essential" goods such as groceries, sanitary and medical products. However, rest assured the team at Theonlypaw is always ready to assist you at any time. We are deeply grateful to all our customers for sticking with us.

Here is an estimate of the shipping times:


*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

15-40 Business days

New Zealand

15-45 Business days

Central & 
South America

20-60 Business days


20-40 Business days


20-50 Business days


All items in store take 2 - 5 business days to process. Please add processing time to your shipping estimate above.

Please note: We will not refund orders placed during this time that request refunds due to this shipment delay due to the fact that the packages are processed and shipped to the carrier preparing for resuming of their services. Once your order is processed, we can’t edit, alter, or cancel your order in anyway.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.